This Privacy Policy (“Policy”) describes the manner in which Vietnam Tourist (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information obtained from users (“you” or “your”) through our website, services, and communications. By accessing or using our website or services, you acknowledge that you have read, understood, and agreed to the terms of this Policy.
1. Scope of Policy
This Policy applies to all personal information collected by Vietnam Tourist through:
- Our website and online platforms;
- Communication channels such as email, phone, or contact forms;
- Bookings, travel arrangements, and related services.
This Policy does not apply to third-party websites or services that may be linked to our platform.
2. Information We Collect
2.1 Personal Information
We may collect personal information that can identify you as an individual, including but not limited to:
- Full name;
- Contact information (email address, phone number);
- Passport or identification details (when required for travel bookings);
- Payment and billing information;
- Travel preferences, special requirements, and booking history.
2.2 Non-Personal Information
We may collect data that does not identify you individually, such as:
- Browser type, device type, and operating system;
- IP address;
- Cookies and usage data;
- Website interactions including pages visited and session duration.
3. Legal Basis for Processing (If Applicable)
Where required under applicable data protection laws, we process personal information based on one or more of the following legal grounds:
- Your consent;
- Performance of a contract or pre-contractual steps;
- Compliance with legal obligations;
- Legitimate business interests in improving our services and operations.
4. Use of Personal Information
We may use your personal information for the following purposes:
- To process reservations, payments, and travel arrangements;
- To communicate with you regarding inquiries, confirmations, modifications, or support requests;
- To provide personalized travel services and recommendations;
- To send marketing communications, promotions, or newsletters (only where legally permitted);
- To improve our website, services, and operational efficiency;
- To comply with applicable laws, regulations, and reporting requirements.
5. Cookies and Tracking Technologies
We may use cookies, log files, tracking pixels, and similar technologies to collect and analyze usage data, enhance user experience, and deliver relevant content.
You may refuse or disable cookies through your browser settings; however, certain website functionality may be affected.
6. Protection of Personal Information
We employ administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to ensure the security of your information, no method of transmission or storage is completely secure.
7. Disclosure of Information
We may disclose your personal information under the following circumstances:
7.1 Service Providers and Partners
To fulfill your travel bookings, we may share information with:
- Hotels, airlines, transportation providers, tour operators;
- Visa processing partners;
- Payment processors and technical service providers.
These parties are required to use the information solely for the provision of contracted services.
7.2 Legal and Regulatory Compliance
We may disclose information where required by law, subpoena, court order, regulatory authorities, or for the protection of our legal rights.
7.3 Business Transactions
If Vietnam Tourist undergoes a merger, acquisition, restructuring, or asset sale, personal information may be transferred as part of that transaction.
8. International Data Transfers
As part of providing travel services, your personal information may be transferred to and processed in jurisdictions outside your country of residence.
We take reasonable steps to ensure that any such transfers comply with applicable data protection standards.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy or as required by law, including tax, accounting, or regulatory obligations.
10. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- The right to access and obtain a copy of your data;
- The right to request corrections or updates;
- The right to request deletion of your data;
- The right to restrict or object to processing;
- The right to withdraw consent (where processing is based on consent);
- The right to data portability.
Requests may be submitted using the contact details below. We may require verification of your identity before processing a request.
11. Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 13. If such information is discovered, we will take steps to delete it promptly.
12. Third-Party Links
Our website may contain links to external websites or services. We are not responsible for the privacy practices, security measures, or content of such third-party platforms. We encourage you to review their respective privacy policies.
13. Changes to This Policy
We reserve the right to modify or update this Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our services following such changes constitutes acceptance of the revised Policy.
14. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Vietnam Tourist
Email: sales@vietnamtourist.com
Phone: +84 862172939
Website: https://vietnamtourist.com/
Address: P2-12A Eastern Park, Hanoi Garden City, Long Bien Ward, Hanoi City, Vietnam